Privacy Policy

Inherent to transacting on the Internet is the collection of some personal information. Natural Gurus Pty Ltd ("Natural Gurus") is committed to protecting your personal information and privacy. This Privacy Statement applies exclusively to the Site www.Natural Gurus.com, which is owned and operated by Natural Gurus (collectively, "Sites"). This policy describes the personal information we collect from you and how we use and secure it. "Personal Information" defines information such as name and email that can identify an individual.

Principle 1: Information We Collect


You may browse the Natural Gurus without providing any personal information that may be used to identify you personally ("Personally Identifiable Information" or "PII"). If you choose to provide us with your PII, you are agreeing to the processing and storage of your information in the United States and countries outside of the United States which may have data protection laws that differ from laws in your country.

Natural Gurus generally explicitly asks when it needs PII. To help facilitate the question and response process, and the payment of Experts via PayPal™, Natural Gurus requires basic data such as email address. To obtain payments from Customers, Natural Gurus asks for either credit card information or PayPal™ email address, at the Customer's election. Expert applicants and/or referral participants may be asked for additional information, such as full names, addresses, telephone numbers, professional license and certification information, and payment-related information. If you choose to use our referral program to recommend potential Experts to the site, to tell a friend or others about Natural Gurus, or send a copy of a question and answer sequence to a friend, you may need to provide your and their email addresses (and possibly their and your names).

As explained in the Natural Gurus Terms of Service, information provided by you in the content of your questions, answers, and other posts on the Site, in Expert profiles describing your experiences and qualifications, and in signatures attached to postings on the Site ("Posts") is not private or confidential. This is an Internet-based forum (akin to a modern version of a radio call-in program) and information submitted in Posts may be read, collected, and used by others, and Natural Gurus is not responsible for it. For example, search engines may index your questions, answers, and other Posts to allow them to appear in search engine results (e.g. if someone does a search on google.com, your questions, answers, and other Posts on Natural Gurus that relate to the search may appear in the google.com search results list). Protect your anonymity by not including your real name or any PII in your questions, answers, and other Posts on the Site.

In some cases, Natural Gurus supplements portions of the PII you provide with data sent to us from your web browser including (depending on its settings) your IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data ("Usage Statistics"). Natural Gurus may also supplement your user profile with a phone number if you call our customer service center and the customer service agent who answers your call is able to identify your phone number. This allows customer service agents to better help you by allowing them to match your phone number when you next call to your user profile. To enhance and individualize your experience with Natural Gurus, we use a web browser feature called a "cookie." Cookies are small files that your browser places on your computer's hard drive. We use cookies to let us know that you are a prior user and, if you wish, retrieve your username and password so you do not need to enter them again. Cookies are not used to store other personal information. Natural Gurus also uses cookies to maintain state. That is, each time you logon, our system issues your browser a unique, randomly generated number by which it can identify itself. In that way, your data gets sent to you and not someone else. You must activate cookies to logon to Natural Gurus. Natural Gurus also uses web beacons through third-party analytic tools that collect non-PII in order to (1) track site usage; (2) aggregate data to determine users' behavior; and (3) stitch authenticated and unauthenticated sessions for end users. Non-PII that we may collect includes the following information:

• Usage information, including statistics about a user's interaction with our Site

• URLs of our web pages that users visit

• URLs of referring and existing pages

• Time a user spends on a page, number and location of clicks, how such user used the site

• User location from IP Address

• Browser version, screen resolution and device type

• Which ads brought users to our site

The use of cookies by our partners, affiliates, and service providers is not covered by our privacy policy. We do have access or control over these cookies. Our partners, affiliates, and service providers use session ID and persistent cookies to make it easier for you to navigate the Site, purchase services, etc.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not allow third parties to tie the information gathered to our Customers’ or Users’ personally identifiable information. Natural Gurus is intended for adult use only. In addition, it does not knowingly solicit or collect PII from persons under 13 years old. We may delete from the site PII, as well as Posts and other information, from users we believe are under the age of 18.

Principle 2: Use of Your Information

Natural Gurus may use, share, transfer, or disclose your PII and/or Usage Statistics, itself or in conjunction with third parties, for payment processing, fraud prevention, customer service, demographic studies, to tailor Natural Gurus content and services to its users' needs, and to serve advertisements. To display advertisements that may interest you, Natural Gurus uses third-party advertising companies who may use Usage Statistics (not your name, address, email address or telephone number).

Natural Gurus posts testimonials on the Site; we obtain permission prior to posting to include the user's name and state of residence, or their initials.

Natural Gurus will not otherwise disclose your PII (unless you voluntarily provide it in your Posts), without your consent, unless acting under a good faith belief that such action:

• conforms to legal requirements or complies with legal process, such as in complying with a formal request in a court order, subpoena or judicial proceeding;

• serves to protect or defend the rights, property, or safety of Natural Gurus, its users, or others; or

• enforces the Natural Gurus Terms of Service or related Agreements.

We may provide your personally identifiable information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. Natural Gurus LLC may share your PII with any parent company, subsidiaries, joint venturers, or other companies under common control, in which event it will require that such companies follow this Policy with respect to your PII, unless you are provided with prior written notice. If Natural Gurus is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

Principle 3: Correspondence Sent to You

Natural Gurus will not send you any unsolicited information, including e-mail, except:
(i) Users will receive Natural Gurus registration emails when they register, Expert applicants will receive Natural Gurus communications relating to their applications, Experts may receive notifications of questions asked in the categories in which they are admitted, and all users will receive updates and notices about questions they are asking or answering, other Posts, their accounts, and new features and policies; these communications are considered part and parcel of your service and, except for the daily digests, you cannot opt out of them; (ii) Periodically, Natural Gurus may contact you about new services, special offers, promotions and third-party / affiliate offers, and will include in any such emails an opt-out link by which you can opt out of receiving such emails; and (iii) Our customer service and other departments may contact users and referral participants in order to ensure your satisfaction with Natural Gurus and/or to ask how we can improve.

Principle 4: Updating and Deleting PII

If at any time you would like to update your PII, please log into your account and access your Edit Profile page. We will use commercially reasonable efforts to delete your PII and/or promptly detect and remedy any problems.

Principle 5: Links to Third-Party Sites and Use of Third Party Tools

To the extent that links to other Web sites are contained in Posts on the Natural Gurus site, please note that they are not operated or controlled by Natural Gurus and Natural Gurus is not responsible for the privacy practices, security, or content of these third-party sites.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

If a user decides to take advantage of third-party tools, including but not limited to, Remote Desktop applications, such user agrees that any third-party software acquired, installed or used during the Remote Desktop session will be licensed by the user and such user must accept any terms of use of such third-party tool, including any third-party privacy policy. Natural Gurus is not responsible for any use or misuse of such third-party tool.

Principle 6: Security and Data Retention

Natural Gurus uses multiple security procedures and practices to protect from unauthorized access, destruction, use, modification and disclosure the PII requested from users.

Our database logs important changes so that unauthorized transactions can be quickly reversed. Our main servers are locked and hosted by a leading provider of Internet access to enterprises with mission-critical Internet application requirements. Access to the host environment is highly secure. Biometric scanning, 24/7 onsite staff monitoring, and other safeguards are utilized. In addition, back-up servers that are stripped of email addresses, passwords, and credit card information are located in an office that is locked outside of normal business hours.

Despite these security procedures and practices, as is the case with all computer networks connected to the Internet, Natural Gurus cannot guarantee the security of your PII or any other information provided over the Internet and will not be responsible for breaches of security. We retain your account information and the information provided by you in the form of Posts indefinitely until such time that we determine it has no further commercial significance, at which time we may delete and/or aggregate and store it in aggregate form indefinitely.

Principle 7: Updates to This Policy

By visiting Natural Gurus, you are accepting this policy as it may be amended from time to time. Please check the date of this Policy each time you visit to ensure that you are aware of the most current version. If you do not agree to the terms of this Policy, please do not use this site.

Natural Gurus reserves the right to update this policy at any time without prior notice. Material updates will take effect 30 days after initial posting on this site, to which we will notify you by email or by means of a notice on this Site prior to the change becoming effective.

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